Location: Chennai

Entry Level Tele Researcher

Band: L1 

Reporting To: Team Leader/ Service Delivery Manager 

Role: To ensure that customer needs are fully met on every call through the achievement of quality and service targets and the delivery of first class customer service. 

Responsibilities:  

  • To converse with all our clients across the globe using the highest standard of English 
  • To ensure that customer needs are fully met on every call through the achievement of quality and service targets and the delivery of first class customer service.  

Experience:  

Freshers – should have completed a minimum of 12th standard with 3 years of graduation/ diploma (or) a minimum of 10th standard with 3 years of graduation/ diploma (preferably completed graduation) 

Required Skills:

  • Excellent Communication skills 
  • Basic computer knowledge and Internet navigation skills 
  • Basic typing skills and web research skills 

Marketing Automation Analyst

Responsibilities:

  • Create and build email templates with mobile responsiveness. 
  • Using marketing automation tool create the target audience based on the requirements  
  • Develop and execute email campaigns in marketing automation tool  
  • Ensure campaigns are progressing and results are driven through metrics  
  • Audience analysis from different data sources and understanding of first-party audience and third-party audience data  
  • Coordinate efforts between creative and audience to enable marketing campaigns to achieve business goals  
  • Complete responsibility for Email campaign management takes ownership of campaigns and complete with TAT  

Requirements:

  • Excellent creative experience in email build with mobile responsiveness  
  • Hands on experience in Marketing automation tools  
  • Excellent knowledge on audience/segmentation builds in MA tools  
  • Background knowledge in working with various brands across the platform in MA tools  
  • Understanding and experience with b2b marketing knowledge  
  • Experience with analytics or reporting platform  
  • Excellent written and verbal communication skills   
  • Excellent time management  
  • Self-starter who can multitask, solve problems and take ownership of projects  

SHIFT:  UK (13.30- 10PM / 14.30-11PM) (Fixed Saturday and Sunday off)